FAILED - Samsung Galaxy A5 SM-A500W Done

FAILED - Samsung Galaxy A5 SM-A500W

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Any idea on how to solve this? Looks like still not supported..

Quote:

Chimera Mobile Phone Utility version: 8.68.1313 @ 2016-01-06 Printing phone history Info 2016-01-06 12:43:49 [Unlock phone started] Gathering phone info... Collecting information. Be patient! Do NOT disconnect the phone! Model: SM-A500W Sales Code: TLS Country Code: Canada Android Version: 5.0.2 [LRX22G] Build Date: Tue Oct 13 23:35:52 KST 2015 PDA Version: A500WVLU1AOJ3 [october 2015, rev3] Phone Version: A500WVLU1AOJ3 [october 2015, rev3] CSC Version: A500WOYA1AOJ3 [october 2015, rev3] Product Code: SM-A500WZKATLS HIDSw Version: A500WVLU1AOJ3/A500WOYA1AOJ3/A500WVLU1AOJ3/A500WVLU1AOJ3 Board Platform: MSM8916 Modem Platform: MSM8916 Serial Number: R58GA2JJ3CW Imei: 3515750703##### Unique Number: CQ30058F7D2F5A2 Connections: AT,MTP Battery Status: 3.99V (57%) SIM Status: ABSENT Knox Version: v30 Warranty Bit: 0 Checking root state... Not rooted. There is no backup, because there is no root access. Unlocking... Trying on SAMSUNG Mobile USB Serial Port (COM410) Protocol error. Unable to unlock. Finished at local time: [01.06.16 07:44:11] WorkID: 8648655